Privacy Policy
Your privacy is our priority. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Table of Contents
At SolarPay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
Important: By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Mailing and installation address
- • Payment and billing information
- • Government-issued ID (for verification)
- • Property ownership documents
Technical Information
- • IP address and device information
- • Browser type and version
- • Operating system details
- • Website usage patterns
- • Cookies and tracking data
- • Location data (with consent)
Solar Installation Specific Data
For solar installations, we may collect additional information including roof specifications, energy consumption patterns, utility bills, and site survey data to provide accurate quotes and installations.
2. How We Use Your Information
Service Delivery
Processing orders, installations, and customer support
Communication
Updates, notifications, and marketing communications
Analytics
Improving services and website performance
Detailed Usage Purposes:
- • Processing and fulfilling orders
- • Providing customer support
- • Conducting site surveys and installations
- • Processing payments and billing
- • Sending service updates and notifications
- • Improving our products and services
- • Personalizing user experience
- • Complying with legal obligations
- • Preventing fraud and security threats
- • Marketing relevant products (with consent)
3. Information Sharing and Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- • Payment processing and financial services
- • Installation and maintenance services
- • Shipping and logistics
- • Customer support and communication
- • Website analytics and marketing
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We Never Sell Your Data
SolarPay does not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Secure cloud storage with regular backups
- Multi-factor authentication for admin access
- Regular security audits and penetration testing
Operational Safeguards
- Limited access on a need-to-know basis
- Employee training on data protection
- Incident response and breach notification procedures
- Regular monitoring and threat detection
5. Your Privacy Rights
Access & Portability
Request a copy of your personal data in a portable format
Rectification
Correct or update inaccurate personal information
Erasure
Request deletion of your personal data (subject to legal requirements)
Restriction
Limit how we process your personal information
Objection
Object to processing for marketing or legitimate interests
Withdraw Consent
Withdraw consent for data processing at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@solarpay.in or use ourcontact form.
We will respond to your request within 30 days and may require verification of your identity.
6. Contact Us
Privacy Officer
Email: privacy@solarpay.in
Phone: +91-8827107531
Response Time: Within 48 hours
Mailing Address
SolarPay Privacy Department
A-116 Prime City, Sukhliya
Indore – 452010
Madhya Pradesh, India
For general inquiries, please visit our contact pageor call our customer service at +91-8827107531.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- • Send you an email notification (if you've provided your email)
- • Display a prominent notice on our website
- • Update the "Last Updated" date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.