Terms & Conditions
Clear, fair, and transparent terms that protect both you and SolarPay in our business relationship.
Table of Contents
Welcome to SolarPay! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.
Important: Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.
1. Acceptance of Terms
By Using Our Services, You Agree To:
- Comply with all applicable laws and regulations
- Provide accurate and complete information
- Use our services only for lawful purposes
- Respect the rights of other users and third parties
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.
2. Our Services
Products We Offer
- • Solar panels (monocrystalline & polycrystalline)
- • Solar inverters (on-grid, off-grid, hybrid)
- • Solar batteries and energy storage systems
- • Solar accessories and mounting structures
- • Complete solar system packages
Services We Provide
- • Solar system design and consultation
- • Installation and commissioning
- • MNRE subsidy guidance
- • Maintenance and support services
- • Technical training and education
Service Availability
Our services are available across India, with primary focus on Madhya Pradesh, Assam, West Bengal, Kerala, and Jammu & Kashmir. Service availability may vary by location.
3. Orders & Payment
Order Process
Browse & Select
Add to Cart
Checkout
Confirmation
Payment Terms
Accepted Payment Methods
- • Credit/Debit Cards (Visa, MasterCard, RuPay)
- • UPI (Google Pay, PhonePe, Paytm)
- • Net Banking
- • Bank Transfer/NEFT/RTGS
- • Cash on Delivery (for eligible orders)
Payment Schedule
- • Products: Full payment before dispatch
- • Installations: 30% advance, 70% on completion
- • Large projects: Milestone-based payments
- • Consultation: Payment before service delivery
Order Cancellation
Orders can be cancelled within 24 hours of placement if not yet processed. Cancellation fees may apply for custom orders or after processing begins.
- • Standard products: Free cancellation within 24 hours
- • Custom orders: 10% cancellation fee after 24 hours
- • Installation services: 48-hour notice required
4. Shipping & Delivery
Delivery Timeframes
Standard Products
3-7 business days within India
Bulk Orders
7-14 business days depending on quantity
Custom Solutions
2-4 weeks based on specifications
Installation Services
Scheduled within 7-21 days
Shipping Policies
- Free shipping on orders above ₹25,000
- Insurance coverage for all shipments
- Real-time tracking for all orders
- Secure packaging to prevent damage
- Delivery confirmation required
Delivery Areas
We deliver across India with special focus on MP, Assam, West Bengal, Kerala, and J&K. Remote areas may have extended delivery times.
5. Warranties & Returns
Product Warranties
Solar Panels
25-year performance warranty
12-year product warranty
Inverters
5-year comprehensive warranty
Extended warranty available
Batteries
3-5 year warranty
Based on battery type
Return Policy
Return Conditions
- • Items must be unused and in original packaging
- • Return within 7 days of delivery
- • Original invoice and warranty card required
- • No damage or missing accessories
- • Custom orders are non-returnable
Return Process
- • Contact customer support for RMA
- • Pack items securely for return shipping
- • Use provided return shipping label
- • Refund processed within 7-10 business days
- • Return shipping costs may apply
Installation Warranty
All installations come with a 5-year workmanship warranty covering:
- • Mounting and structural work
- • Electrical connections and wiring
- • System commissioning and testing
- • Performance optimization
6. Limitation of Liability
Important Disclaimers
- Our liability is limited to the purchase price of products or services
- We are not liable for indirect, consequential, or punitive damages
- Force majeure events are beyond our control and responsibility
- Performance estimates are based on standard conditions and may vary
Indemnification
You agree to indemnify and hold SolarPay harmless from any claims, damages, or expenses arising from your use of our products or services, including:
- • Improper installation or maintenance
- • Violation of local building codes or regulations
- • Misuse of products or services
- • Third-party claims related to your solar installation
7. Contact Information
Legal Department
Email: legal@solarpay.in
Phone: +91-8827107531
Response Time: Within 72 hours
Business Address
SolarPay Legal Department
A-116 Prime City, Sukhliya
Indore – 452010
Madhya Pradesh, India
For general inquiries, please visit our contact pageor call our customer service at +91-8827107531.
Terms Updates
We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or service offerings. When we make significant changes, we will:
- • Send you an email notification (if you've provided your email)
- • Display a prominent notice on our website
- • Update the “Last Updated” date at the top of these Terms
- • Provide a summary of key changes
Your continued use of our services after any changes constitutes acceptance of the updated Terms.